Refunds & Returns Policy

At Offiro Marketplace, we strive to ensure that every customer is satisfied with their purchase. However, it’s important to note that all return and refund policies are determined by the individual sellers on our platform. Offiro facilitates the transaction but is not directly responsible for the return or refund process. Below is a general guide based on common seller practices to help you navigate returns and refunds:

ORDER CANCELLATION

All orders can be canceled until they are shipped. If you need to cancel or make changes to your order:

• Contact the seller directly within 12 hours of placing your order.
• If your order has already been shipped, cancellation is no longer possible.

REFUNDS

Your satisfaction is our top priority. While refund policies are seller-specific, most sellers offer the following guarantees:

1. Full Refund: If you do not receive your order.
2. Full Refund: If your order does not arrive within the guaranteed time (usually 45 business days, excluding 1–3 days for processing).
3. Full or Partial Refund: If the item is significantly not as described.

Refunds May Not Be Available in the Following Cases:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
• Your order does not arrive due to exceptional circumstances beyond the seller’s control (e.g., customs delays, natural disasters).

EASY RETURNS

Many sellers offer a 30-day money-back guarantee, ensuring you can return items if you are not completely satisfied. Here’s what you need to know about returns:

1. Eligibility: Items must typically be returned within 30 days of delivery in their original condition and packaging.
2. Return Costs: Buyers are generally responsible for the cost of return shipping unless otherwise stated by the seller.
3. Process:
   • Contact the seller to initiate the return process.
   • Sellers will guide you through the steps, including providing a return authorization if required.

Please Note: Do not send your purchase back unless explicitly instructed by the seller.

OFFIRO’S ROLE

While Offiro itself does not process returns or refunds, we are committed to ensuring a smooth and satisfactory experience for all our customers. If you encounter any issues or disputes:

• Contact the seller first to resolve the matter.
• If the issue remains unresolved, contact Offiro Support at support@offiro.com, and we’ll do our best to mediate and assist.

NEED HELP?

If you have questions about a seller’s return or refund policy, feel free to reach out to Offiro Support. We’re here to help ensure your shopping experience is hassle-free and enjoyable.

Thank you for shopping on Offiro!