SHIPPING TO OVER 200 COUNTRIES
CUSTOMS
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-25 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Encountered a glitch last week where an error message appeared that wasn't listed in the manual, but a second reset resolved the issue. Initially, my cat was reluctant, but eventually started using it without any complaints, and now she seems fascinated by watching it operate. I'm really happy I didn't go with a cheaper option that lacked a motion sensor to halt operation, as this one includes that safety feature, making it a much better choice.